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4 Key Things You Need To Launch A Successful Work-At-Home Business

I think the ideal work setting is one where you can make money without ever walking out your front door. It’s certainly been the dream of thousands of people over the years. No matter how much you love your job, it’s tough to wake up early, rush to get kids ready for school, and then hit the road to endure rush hour traffic. I think we can all agree – getting paid while you sit at home and work in your PJs sounds much more appealing.

4 Key Things You Need To Launch A Successful Work-At-Home Business

For more and more people, that dream is becoming a reality. Remote.co reported that 23% of workers did at least some of their job remotely. That number was just 19% in 2003. By 2020, more than a quarter of the world’s population could be skipping the office entirely. [Read more…]

A Guide To Opening Your Own Bar

It is a dream for many people to open their own bar and it is easy to see why. Running a bar can be highly enjoyable work and potentially very profitable, yet it is also difficult to succeed and hard to stand out in a competitive marketplace. Many people open drinking establishments only to have to close them shortly after and this is because they repeat the same mistakes when setting up. If you are willing to put the hard work in and give it a little time, there is no reason why your bar won’t succeed as there will always be a need for high-quality drinking establishments as these are spaces that people go to relax, socialize and let their hair down. Here are a few tips.

A Guide To Opening Your Own Bar [Read more…]

Benefits Of Using The Right Customer Success Software

The secret to having great customer success for your company has to do with having great customers. When running a business, the customers are the building blocks and they are also the key to your company’s growth and success. Using the right customer success software can give you many of the benefits that you will need to take your business in the right direction, leaving your customers happy and growing. Having customer success can help your business improve in many ways.

Benefits Of Using The Right Customer Success Software

Customer success cannot be defined as something that is one-size-fits-all! It is the opposite! Success doesn’t happen overnight and sometimes takes the right tools to help you get there. Here are some of the top benefits of using the right customer success software for your business:

  • Customer Retention – This is what you want to focus on! You can take your customer retention to new heights when using the right customer platform for your specific industry. Customer retention is a key focus for businesses, especially for those company models that rely on the recurring revenue.
  • Expansion – Your customer’s value is mostly determined by their renewals, cross-sells and up-sells. By using the right platform for your business you to have the ability to extend your relationship with each of your customers by knowing what they need or could want by looking at their history. Using customer success software can allow you  to fully understand what each of your individual customer’s wants from your products or service are and how you can deliver it to them that will have them renewing or returning for more.
  • Customer Acquisition – When you have a strategy that is successful, those customers will help build your business and are the building blocks you will want to keep happy. They will refer customers, recommend your products and/or services and even provide you with testimonials that can drive even more customers.

When your business uses the right customer success platform you can improve both customer retention and accelerate your company’s growth. Using the right platform also allows your customer success team to be proactive like you want them to be, not reactive! When you use the right platform you can use use customer service metrics to help predict your company’s financial future. Your team will be able to return customer inquiries, listen to each of your customer’s point of view, teach and share knowledge with your customers and more!

3 Things To Remember To Make Sure Your Business Helps Customers Succeed

5 Things To Remember To Make Sure Your Business Helps Customers Succeed:

  1. Remember that the customer is your #1 asset. Create a customer success mindset.
  2. Get customer success metrics that are correct and that matter. This will help with cross-sells and up-sells!
  3. Invest in those that will help drive customer success.
  4. Be your customer’s advocate and always be sure to do what is best for them. Have your team make your customer’s goals their goals.
  5. Don’t be afraid to over communicate! This will help your team and customers to always be on the same page and looking to reach the right goals.

How Master Data Management Can Help Your Business

In today’s world, running a successful business doesn’t usually happen overnight. It could take days, months or even years. As a business owner you will probably go through many learning curves to find out what works best for you and what doesn’t. When you are running a business, one thing that is very important is having data that is correct. Not only is it important, it can be crucial to make your business thrive and also be a success . Using data that is not correct and outdated could lead to employees making bad decisions for your company which then could lead to overall poor business performance. This is where master data management comes into play. It can streamline the business data across the various departments and systems which in turn can simplify your business processes, making them faster which then then can result in them being more cost effective.

How Master Data Management Can Help Your Business [Read more…]