A Big Banking Mistake

I accidentally made a huge mistake last month when I was paying my bills. I use the online Billpay system with my bank. Last month when I went in to schedule my mortgage payment, I accidentally sent my mortgage payment to one of my credit card companies. I immediately called them the night the month came out of my account. They assured me everything would be okay and they would simply send the money back electronically to my account. So I waited the 5 business days and nothing. They ended up applying the payment to my balance and was going to refund me the difference. No WAY!

I then had to call and talk to a manager that told me to call my back to have them reverse the payment. I tried doing that with no success. So I called back the credit card company and told them they better send me a check for the full amount. So they agreed but said I was going to have to allow 5-10 days for them to cut a check and 5-10 days for the check to get to me.

What a mess!

Stefani